Refund And Returns Policy
Overview
We require 100% of your payment to secure your date and a $125 refundable damage deposit at the time of booking.
Artistry Picnics has a NO REFUND policy. However, we will work with you to change your date and time if notified 72 hours in advance.
Additional non-refundable items:
- Gift certificates
Late Arrival Refunds
If client is more than 30 minutes late, we reserve the right to cancel your picnic without refund.
Damage Deposit Refunds
There are certain situations where only partial refunds are granted:
- Everything we bring/set up for your party must be returned in gently used condition. If any item is either missing or damaged, the replacement cost for the item(s) will be deducted from your damage deposit refund.
- Sorry, we do not allow pets! Pet hair can be extremely difficult to remove from our decor. If it is determined that there was a pet at your luxury picnic, a pet cleaning fee of $75 will be charged .
- Late fees will apply: 15-30 minutes late – $20.
Once we return to retrieve our items, all items are inspected on-site. We simply check all our items after every picnic to ensure everything is in good condition and in safe and working condition. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 hours.
Late or missing refunds
Please contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@artistrypicnics.com.
Need Help?
Contact us at admin@artistrypicnics.com for questions related to refunds returns.